HamamPass Istanbul

Questions and answers

How and when do we pay?

At the hamam on the day, in cash or by card. Nothing is paid online, there is no deposit and we never ask for card details.

Who performs the treatments?

Female therapists accompany your whole experience. If you have a wish, add it to your note.

Do we stay together the whole time?

Yes. Sauna, scrub, foam and massage are private for the two of you. With the Romance and Sultan rituals your massage is side by side in your private room.

Will we share the hamam with strangers?

No. Your hamam is reserved only for the two of you, with your own changing area.

Is hotel pickup included?

Free car pickup and return is available for hotels within Sultanahmet and the Old City. We send the driver's name, car and plate before pickup. Other districts, airports and cruise ports are quoted separately.

Can we change our time?

Yes. Write to us on WhatsApp with your reference and we find you another time.

What should we bring? Do we need swimwear?

Just yourselves. Pestemal wraps, towels, slippers, shampoo and soap are provided, with hair dryers and lockers. Swimwear is optional. Please leave valuables at your hotel.

Can one person, a family or a group come?

Yes. Choose who is coming when you book. Couples book online straight away. For one guest, families and groups we send your details to our concierge on WhatsApp, who confirms the hamam, the time and the price before anything is booked. Children from 6 years are welcome with their parents.

Are all partner hamams the same?

The rituals, what is included and the price for two are the same at every partner hamam. Hamams differ in location and interior, so each one is shown with its walking time and what it offers.

How fast is the confirmation? Can we come today?

Your reference appears as soon as you book and we confirm on WhatsApp within minutes. Same-day bookings are welcome. Please arrive 15 minutes early; we are open daily 10:00 to 23:00, Istanbul time.

Any health advice?

A hamam is warm and humid. If you are pregnant or have a heart, blood pressure or skin condition, please check with your doctor first and tell us when you book.