HamamPass Istanbul

Questions and answers

How and when do we pay?

At the hamam on the day, in cash or by card. Nothing is paid online, there is no deposit and we never ask for card details.

Who performs the treatments?

Female therapists accompany your whole experience. If you have a wish, add it to your note.

Do we stay together the whole time?

Yes. Sauna, scrub, foam and massage are private for the two of you. With the Romance and Sultan rituals your massage is side by side in your private room.

Will we share the hamam with strangers?

No. Your hamam is reserved only for the two of you, with your own changing area.

Is hotel pickup included?

Free car pickup and return is available for hotels within Sultanahmet and the Old City. We send the driver's name, car and plate before pickup. Other districts, airports and cruise ports are quoted separately.

Can we change or cancel?

Yes, you can change the date or time or cancel without any fee. Please tell us at least 24 hours in advance so the time can go to another couple.

What should we bring? Do we need swimwear?

Just yourselves. Pestemal wraps, towels, slippers, shampoo and soap are provided, with hair dryers and lockers. Swimwear is optional. Please leave valuables at your hotel.

Can families or groups come?

Online booking is for couples. Children from 6 are welcome with their parents, and larger groups are arranged individually. Write to us on WhatsApp.

Are all partner hamams the same?

The rituals, what is included and the price are the same everywhere. The hamams differ in location and interior, for example sauna, steam room or massage room, so you can pick by distance and atmosphere.

How fast is the confirmation? Can we come today?

Your reference appears as soon as you book and we confirm on WhatsApp within minutes. Same-day bookings are welcome. Please arrive 15 minutes early; we are open daily 10:00 to 23:00, Istanbul time.

Any health advice?

A hamam is warm and humid. If you are pregnant or have a heart, blood pressure or skin condition, please check with your doctor first and tell us when you book.